IRAP: End of Life and Data Removal
Guidance for managing the discontinuation of DekkoCORE
This page explains what happens to your DekkoCore software, accounts and data when DekkoCore, one of its apps or one of its versions reaches end of life. It also covers how files and backups are destroyed.
When software reaches end of life
DekkoSecure tells customers at least 3 months before DekkoCore, one of its apps or one of its versions stops being supported. The notice explains what you need to do.
Removing the software
The DekkoCore web app runs in your browser, so there is nothing to install or uninstall for it. Sign out to end your session on that device.
Optional DekkoSecure desktop apps removed by uninstalling them.
Keeping your data
Before you leave DekkoCore, download the files you want to keep. Files are stored encrypted and are decrypted in your browser when you download them.
Download any files you need before your access ends. Once files are deleted, they cannot be recovered from DekkoCore.
Removing user accounts
Deleting your own account
To delete your own account:
- Select Settings.
- Select Account.
- Select Delete account.
When your account is deleted:
- You can no longer sign in.
- Your e-mail addresses and trusted-user links are removed.
- Your hub memberships are switched off.
Deleting an account does not delete the files it uploaded. Files shared with other people stay available to them. Delete any files you no longer want before you delete your account.
The last person who holds a tenancy's Project HUB key cannot delete their account. This keeps the tenancy's documents readable.
Removing a user from a tenancy
A Tenant Admin can remove a user from the tenancy. The user loses access to the tenancy's hubs at their next request. For more detail, see Removing Users and Offboarding.
Destroying data
Automatic deletion
A tenancy can be set to:
- Delete files automatically once they were uploaded more than a set number of days ago. The default is 90 days.
- Archive files instead, where archiving is turned on.
When files are deleted rather than archived, a backup of each deleted file is kept for a set period before it is removed. The default is 14 days. E-mail attachments are not included in these backups.
End of your service
At the end of your service, DekkoSecure deletes your tenancy, its accounts and its files within 30 days after the agreement ends. This gives you time to download the files you want to keep first. On request, DekkoSecure will confirm the deletion in writing.
Backups
- The database's daily automatic backups, and their copy in a second Australian region, are kept for 14 days. Deleted records leave these backups within that time.
- Copies of the database backups held in a locked backup store are kept for at least 14 days.
Questions and requests
To ask about end of life, or to request deletion of your data, contact your DekkoSecure account manager or submit a request on on our website.