What is DekkoDrive?
DekkoDrive is a Windows application (other platforms coming in 2025) that automatically encrypts, decrypts and synchronises your DekkoSecure files with a local, attached or networked storage device on your computer. When running, the application appears as a “drive” in your file explorer.
Because DekkoDrive runs directly on your operating system (rather than in a web browser) it is able to maximise your device’s hardware performance and network connectivity, meaning it introduces dramatic increases to file upload and download compared to the DekkoSecure web application.
DekkoDrive is a constantly evolving application and new features will be introduced during the first half of 2025. At present the application is focussed on synchronisation (upload and download) to support large-volume uploads that would typically exceed the performance envelope of the DekkoSecure web application (e.g., 1000+ simultaneous file uploads, files over ~200GB).
Files synchronised using DekkoDrive are downloaded and stored on your device (or attached storage). If you manage material that would not normally download or access locally, the use of DekkoDrive is not recommended.
What DekkoDrive can do
- Display Hubs that you are a member of as root folders in the DekkoDrive Windows Explorer interface
- Display folders and any content that you have access to
- Upload files to folders where you have permission
- Sync (download) your files (including files that you upload using the DekkoSecure web app)
- Sync (download) content that has been shared with you
- Automatically share files/folders that are uploaded to shared folders
- Attach local storage or network storage devices
What DekkoDrive can’t do
- Administrative activities (invites, user management, creating Hubs, Tenancy management)
- Non-file sharing functionality (Mail, Chat, eSignature workflow, Meetings)
- Profile management activities (password reset, setting up signature, etc.)
- Sharing configuration and management (sharing management is performed using the web app)
Other things to know
- Files deleted using the DekkoSecure application will be moved from DekkoDrive to your recycle bin
Preparation for DekkoDrive
DekkoDrive is currently supported for DekkoSecure users that are registered on DekkoSecure-CA (ca.dekko.io) or DekkoSecure-US (us.dekko.io). The application is installed by running an executable file that we will send to you which will update automatically after it has been set up. If you work in a highly secure environment you may need to request permission from your employer’s IT department to install DekkoDrive and implement the requisite network allowlist:
*.dekko.io
*.blob.core.windows.net
*.microsoftonline.com
*.microsoft.com
*.service.signalr.netInstalling DekkoDrive
- Download the DekkoDrive installer (note the region prefix, CA or US) and run it.
- Choose your local, attached or networked storage path and enter your DekkoSecure user credentials.
Make sure your chosen storage path has sufficient storage before initialising any data synchronisation.
- Wait for your current files to sync. Synchronisation progress can be reviewed by left-clicking on the DekkoDrive icon in your system tray. To force a synchronise of all pending downloads right-click on the DekkoDrive icon in your system tray and then Full sync.
Using DekkoDrive
DekkoDrive Hub and folder structure
Folders listed in the ‘root’ of DekkoDrive (the list of folders displayed when you click on DEKKO in your Windows Explorer left navigation panel) represent the Hubs that you are a member of.
Example:
Files and folders contained within Hubs are shown when you open a Hub folder.
Example:
Best practices for using DekkoDrive
Choosing the storage path
DekkoDrive supports the selection of a storage device for synchronised data. Regardless of where or what you choose, it is important to make sure that location has sufficient free space to hold the full capacity of the data associated with your DekkoSecure account.
There are a few questions you should consider when making a storage path selection, especially when using a network storage device (NAS):
- Is it scalable?
- How reliable is it?
- Who has access to it?
- Are there any planned maintenance periods or hardware replacements?
- What is the performance of the drive(s) and network?
Sharing files and folders
The current capability of DekkoDrive does not include the orchestration of sharing and sharing configuration. To facilitate sharing via DekkoDrive, the recommended steps are:
- Create a folder using the DekkoSecure web application and share it with the appropriate permissions.
- Wait for the folder to appear in DekkoDrive, open it, and then place any files or folders that need to be shared in there.
After the content has finished uploading it will automatically be shared using inherited permissions from the parent folder. You can update the sharing configuration of the parent folder or contained content at any time using the DekkoSecure web application.
Force synchronisation
The DekkoDrive application automatically checks for new files to synchronise at least every 5 minutes. To force a synchronise of all pending uploads and downloads right-click on the DekkoDrive icon in your system tray and then Full sync.
Updating DekkoDrive
The DekkoDrive application will automatically check for updates and notify you when one is available:
If you miss this notification, right-click on the DekkoDrive icon in your system tray and then Update:
After you open the update panel you will be prompted to confirm the installation - click Yes, then wait a few seconds.
Logging out and closing the application
To log out of DekkoDrive right-click on the DekkoDrive icon in your system tray and then Logout or Exit.
