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Enable 2FA on a New Phone

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Are you unable to log in to DekkoSecure because of a 2FA issue? Please contact your DekkoSecure admin orĀ DekkoSecure supportĀ to request a 2FA reset.
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  1. Log in to DekkoSecure and navigate to the 2FA section of your profile settings (1), then press ā€˜Regenerate Codeā€ (2):
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  1. Open the Microsoft Authenticator app on your new phone and add a new account. Ensure that ā€˜Other’ is selected as the account type:
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  1. Place the QR code on the DekkoSecure interface within the viewer marked by the blue elements on the 2FA app; a code will be generated instantly. If you have more than one phone you can scan the QR code on that device at this time.
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  1. Note the 6-digit code displayed in the Authenticator app and enter it in to the 2FA page on the DekkoSecure app, then press ā€˜Approve’.
    1. This code will be refreshed every 30 seconds. If the code changes before you enter it in to DekkoSecure, do not worry – you can enter the new one.

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Your new 2FA token is now active on your new device!

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šŸ’”
The 2FA code on your previous device will no longer work as a token for logging in. DekkoSecure recommends removing 2FA accounts from old devices.
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Do not delete your authenticator app after setting up 2FA! Every time you log in you will be asked for the code displayed in your authenticator.
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2FA instructions for Okta Verify

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For users establishing 2FA using the Okta Verify app:

1. Open the application and press the [+] button:

2. Choose ā€œOtherā€ for the account type

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3. Choose ā€œScan a QR Codeā€:

4. Use the viewer to scan the QR code:

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Your DekkoSecure account and a corresponding 6-digit code will be added to you accounts list. Enter the code in to the DekkoSecure interface to finalise 2FA set up. You will then be directed to you account.

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