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Enable 2FA Manually

Setting up 2FA from your account settings.

If you use Single Sign-On (the log in to a corporate account log in button), this article does not apply to you. This article is for Standard users only.

If you have forgotten your corporate identity password or lost your 2FA device please contact your internal IT support resource. DekkoSecure cannot assist with SSO account recovery resets.

Are you unable to log in to DekkoSecure because of a 2FA issue? Please contact your DekkoSecure administrator.

2FA instructions for Microsoft Authenticator

  1. Download the Microsoft Authenticator app from the App Store (iOS) or Play Store (Android).

    Note: be careful to avoid advertised alternatives to the options given above. Promoted alternatives are usually marked with [Ad]. DekkoSecure does not support or recommend the use of any 'paid' authenticator apps. If a 2FA app demands payment, do not use it. Free alternatives to Microsoft Authenticator are also able to be used, such as Google Authenticator, Authy, Okta Verify, etc.

    Side-by-side app store results for "microsoft authenticator": the official Microsoft Authenticator listing is outlined in green, while sponsored "Ad" listings are marked with red arrows.

  2. Navigate to the 2FA section of your profile settings and press “Enable 2FA”:

    Dekko account settings showing the user menu opened to Settings (step 1) and the Two-Factor Authentication page with the "Enable 2FA" button (step 2).

  3. Open the Microsoft Authenticator app on your phone.

    1. If you are using the Microsoft Authenticator app for the first time and see the screen below you can skip the first setup page and then select "Add non-Microsoft account”

      Two Microsoft Authenticator setup screens: "Skip" (outlined in red, left) and "Add non-Microsoft account" (outlined in red, right).

    2. If you have used the app before and see the screen below press the + button and then select "Other”

      Two Microsoft Authenticator screens: tap the + button on Accounts, then choose "Other (Google, Facebook, etc.)" from the account type list.

  4. Point your phone camera at the QR code on the DekkoSecure interface so that it sits within the viewer marked by the blue elements in the 2FA app; a code will be generated instantly. If you have more than one phone you can scan the QR code on that device at this time.

    Left: the Authenticator app's "Scan QR code" screen, with a QR code framed by blue corners. Right: the Accounts list showing a DEKKO-AU entry and its 6-digit code.

    This code will be refreshed every 30 seconds. If the code changes before you enter it in to DekkoSecure, do not worry – you can enter the new one.

  5. Note the 6-digit code displayed in the Authenticator app and enter it in to the 2FA page on the DekkoSecure app, then press ‘Approve’.

    This code will be refreshed every 30 seconds. If the code changes before you enter it in to DekkoSecure, do not worry – you can enter the new one.

2FA is now active on your account!

Do not delete your authenticator app after setting up 2FA! Every time you log in you will be asked for the code displayed in your authenticator.

2FA instructions for Okta Verify

For users establishing 2FA using the Okta Verify app:

  1. Open the application and press the [+] button:
  1. Choose “Other” for the account type
Okta Verify app home screen with the "+" button at the top right, highlighted by a pink arrow, used to add an account.
Okta Verify screen titled "Choose the type of account you would like to add", with the "Other" option (Facebook, Google, etc.) highlighted in pink.
  1. Choose “Scan a QR Code”:
  1. Use the viewer to scan the QR code:
Dark-themed screen with a blue "Scan a QR Code" button, highlighted by a pink arrow pointing to it, above an outlined "Enter Key Manually" button.
A phone or webcam viewer showing a QR code centred in a white frame, with the instruction "Center QR Code within the Frame" and the 2FA code field and Approve button behind it.

Your DekkoSecure account and a corresponding 6-digit code will be added to your accounts list. Enter the 6-digit code into the DekkoSecure interface and press Approve to finalise 2FA set up. You will then be directed to your account.

2FA set up troubleshooting

If you still see a something went wrong message, refresh the DekkoSecure page showing the QR code and scan it again - refreshing the page will generate a new QR code.

If the error persists, check that your computer and phone are on the same time setting by visiting this site: https://time.is/

If a time mismatch between your devices is more than 20 seconds, 2FA will not work.

Instructions for setting your devices to automatic time:

Phone - iPhone | Android (Samsung) | Android (Google Pixel)

Computer - Windows | Mac

After checking that your device times match, restart your phone and re-scan the 2FA QR code by adding a new account to your authenticator.

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