Enable 2FA Manually – Dekkosecure

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Are you unable to log in to DekkoSecure because of a 2FA issue? Please contact your DekkoSecure admin or use the sales and support widget ↘️ to request a 2FA help.

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DekkoSecure uses Time-based One Time Passcodes (TOTP) for 2FA. TOTP is a 6-digit code that is refreshed every 30 seconds. You can use any 2FA authenticator app that supports TOTP such as Microsoft Authenticator, Okta Verify, Google Authenticator, Authy, etc.

2FA instructions for Microsoft Authenticator

Download the Microsoft Authenticator app from the App Store (iOS) or Play Store (Android).

Note: be careful to avoid advertised alternatives to the options given above. Promoted alternatives are usually marked with [Ad]. DekkoSecure does not support or recommend the use of any 'paid' authenticator apps. If a 2FA app demands payment, do not use it. Free alternatives to Microsoft Authenticator are also able to be used, such as Google Authenticator, Authy, Okta Verify, etc.

Navigate to the 2FA section of your profile settings and press “Enable 2FA”:

Open the Microsoft Authenticator app on your phone.

If you are using the Microsoft authenticator app for the first time and see the screen below you can skip the first setup page and then select "Add non-Microsoft account”

If you have used the app before and see the screen below press the + button and then select "Other”

Place the QR code on the DekkoSecure interface within the viewer marked by the blue elements on the 2FA app; a code will be generated instantly. If you have more than one phone you can scan the QR code on that device at this time.

This code will be refreshed every 30 seconds. If the code changes before you enter it in to DekkoSecure, do not worry – you can enter the new one.

Note the 6-digit code displayed in the Authenticator app and enter it in to the 2FA page on the DekkoSecure app, then press ‘Approve’.

This code will be refreshed every 30 seconds. If the code changes before you enter it in to DekkoSecure, do not worry – you can enter the new one.

2FA is now active on your account!

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Do not delete your authenticator app after setting up 2FA! Every time you log in you will be asked for the code displayed in your authenticator.

2FA instructions for Okta Verify

For users establishing 2FA using the Okta Verify app:

1. Open the application and press the [+] button:

2. Choose “Other” for the account type

3. Choose “Scan a QR Code”:

4. Use the viewer to scan the QR code:

Your DekkoSecure account and a corresponding 6-digit code will be added to you accounts list. Enter the code in to the DekkoSecure interface to finalise 2FA set up. You will then be directed to you account.

2FA set up troubleshooting

If you still see a something went wrong message, refresh the Dekko page showing the QR code and scan it again - refreshing the page will generate a new QR code.

If the error persistes, check that your computer and phone are on the same time setting by visiting this site: https://time.is/

If a time mismatch between your devices is more than 20 seconds, 2FA will not work.

Instructions for setting your devices to automatic time:

Phone - iPhone | Android (Samsung) | Android (Google Pixel)

Computer - Windows | Mac

After checking that your device times match, restart your phone and re-scan the 2FA QR code by adding a new account to your authenticator.