dekkosecure

Managing Your Account

Account access recovery for passkeys

Steps for regaining access to your passkey-enabled account

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Did you save your recovery key? If you did, you can regain access to your account immediately.

If you have not saved your recovery key, you will need to request assistance from your DekkoSecure administrator (”Tenancy Manager”) to obtain a new recovery key.

Account access with a recovery key

  1. Go to the DekkoCORE log in page and click on Use a recovery key
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  1. Enter your email address and recovery key, then click on Recover account
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  1. You will be taken to the passkey management page - set up a new passkey and save your new recovery key when prompted.
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