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Account access recovery for passkeys

Steps for regaining access to your passkey-enabled account

Did you save your recovery key? If you did, you can regain access to your account using it.

If you have not saved your recovery key, you will need to request assistance from your DekkoSecure administrator (“Tenancy Manager”) to obtain a new recovery key.

Account access with a recovery key

  1. Go to the DekkoCORE log in page and click on Lost your passkey? Use a recovery key

    Login screen showing the "Lost your passkey? Use a recovery key" link below the "Sign in with a passkey" button, which you click to start recovery.

  2. Enter your email address and recovery key, then click on Recover account

    Recover your account dialog with fields for email address and recovery key, and a blue Recover account button below them.

  3. You will be taken to the passkey management page - set up a new passkey and save your new recovery key when prompted.

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